Dynamics 365
Field Service

Microsoft Dynamics 365 Field Service is designed to manage your end-to-end field service practices while saving time, cost, and efforts. It helps to improve and deliver onsite services to your customers to their locations. It empowers your field executives to work collaboratively leveraging onsite experience to fix customer issues in a seamless manner.

Here are the features involved in Microsoft Field Service:

• Create and manage work orders seamlessly at customers’ locations. By making effective use of scheduling and dispatch tools, manage your resources and equipment to improve your customer service, and optimize service schedules.
• Enhance communication and improve collaboration among customer service agents, field technicians, dispatchers, customers, and other stakeholders. Manage schedule change and service work in real-time.
• Manage your assets and enable preventive maintenance, stay updated with customer history and service status. Connect and engage them to deliver seamless field service with real-time efficiency.
• Seamlessly manage your stock levels, purchase order fulfillment, and product returns. Generate customer invoices, track resources, and more with Microsoft 365 Field Service Automation.
• Develop key analytics and reports related to work order management, customer interactions & engagement, and other scheduling activities.

Yes, Dynamics 365 Field Service is available for on-premises installations. Users can enjoy both the cloud and on-premises installations according to their specific data-driven needs and data-privacy concerns.

To configure Microsoft Dynamics 365 Field Service automation for your field workforce, contact Dynamics Square. Our experts can help in implementing Dynamics 365 Field Service for your on-premises systems.

Dynamics 365 Field Service can be installed whether for desktop browser, mobile, or tab devices. The installation process can take up to 30 minutes.

All you need to go through your Microsoft 365 ‘Admin Center’ then, select ‘Billing’, then click on ‘Purchase Services’, and then Select Dynamics 365 Field Service to buy your plan.

Once, your installation process gets completed, you will see your apps will appear on your screen – ‘Field Service’ and ‘Field Service Mobile’.

now, configure and set up your app for your frontline workers so as they can create, schedule, access, and complete work orders when they are in the field.

Microsoft Field Service Management solution is designed to ensure smart scheduling and resource management using mobile devices while being in the field. Field Service mobile app empowers field executives or technicians to seamlessly access the information they need at customer location so as they can effortlessly and quickly complete the work orders.

D365 Field Service helps your workforce to effectively communicate and collaborate with other co-workers and connect, engage, and serve improved experiences to the customers. Users can leverage this app to ensure work smarter from work order fulfilment to resource scheduling, seamless communication & collaboration to asset management, preventive maintenance to inventory management, and effortless billing to accurate analytics & reporting.

Yes, users can use the Field Service app whether online or offline as this app gets synchronized automatically whenever the new things or data gets updated or uploaded. Thus, if you are lacking with internet connection at any place, you can simply tap the offline option. While working offline, the information you use gets downloaded to your device only.

Users can buy the Field Service app at £71.60 per user/per month applicable for First Dynamics 365 app. Further, ‘Subsequent Qualifying Dynamics 365 App’, users are required to pay £15.10 per user/per month.

To avail of more information for Microsoft Field Service Management licensing, connect with the experts at Dynamics Square.

D365 Field Service offers a multitude of key capabilities to improve, automate, and streamline your field service operations:

• Work Orders
• Scheduling & Dispatch Tools
• Communication Tools
• Easy-to-use Mobile Application
• Asset Management
• Preventive Maintenance
• Inventory, Purchasing, & Return
• Billing Management
• Time Tracking
• Analytics & Reporting