Microsoft Dynamics 365 Customer Service Insights

Execute insightful business strategies to scale-up customer service experiences with Artificial Intelligence (AI)-powered customer’s insights.

Integrate Innovative AI Features to Accelerate Business Success

Evaluate business performances across all channels, identify growth potentials, and ensure operational excellence with intuitive AI capabilities and tools.


Capture Holistic Customer Views for Enhanced Experiences.


Deliver Proactive Customer Support

Gain a precise understanding of the dynamics that drive Customer Satisfaction Score (CSAT) and leverage AI insights to implement data-driven improvements and proactively resolve emerging concerns before those affect prospective customers, thus winning customer’s loyalty.

Optimize Business Efficiencies

Streamline organization-wide functionalities by analyzing case resolution insights, historical comparisons, and backlog trends, while enhancing agent performances by evaluating case volumes, business impact, and customer’s concerns.

Discover Informative Customer’s Insights

Monitor customer support operations, customer engagement trends, and agent performances by deploying AI-backed business intelligence, machine-learning features, interactive dashboards, along with smart charts and filters.

Why Dynamics Square?

We are a leading Microsoft Dynamics 365 partner in the UK with an office in London and serving across the UK including Birmingham, Glasgow, Liverpool, Manchester, Leeds among others for Dynamics 365 services like an upgrade, support, integration and any customization. We continually invest to keep our team, assets, relationships, delivery capability and service portfolio at their best. We act as a trusted business partner and helping businesses to grow at their pace.


Talented Teams

We hire the most qualified, driven, and talented people we can find. This helps us take on challenges and tasks that other consultants can’t always handle.


Focused on Innovation

At Dynamics Square, we deliver creative solutions custom-tailored to each client’s unique organizational needs.

Process and Quality Driven

Each of our projects adheres to strict guidelines, helping our teams deliver high-quality solutions for all of our clients.

Microsoft Dynamics 365 Customer Service Insights