Optimize your business to user feedback
Dynamics 365 Customer Voice is an inclusive solution that enables you to listen to your customers. It helps you gather and track business relevant customer metrics for rapid optimization of operations.
Capture user suggestions and feedbacks with customized templates that include a set of questions, workflows, and reports
Build personalised surveys using the customer details stored in your existing business applications
Collect feedback across communication channels – email, SMS, and web – along the customer journey
Collect regular customer feedback in other Dynamics 365 applications, such as Customer Insights, Power Automate, Power Apps, and Power BI
Connect this feedback with already collected customer information to obtain relevant, deeper insights
Engage with the audience regularly to ensure the perceptions are accurate. The customer data is automatically updated across the workflows everytime a customer replies
Track customer feedback on a visual, customised dashboard
Set automatic triggers on your business processes for real-time responses
Respond in real-time based on automatic triggers you set within the context of your business processes
End the customer-feedback process with built-in satisfaction metrics, like Net Promoter Score, and follow-up actions
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