Microsoft Dynamics 365


Empower people across your organization to discover predictive insights, take informed actions, and improve customer experiences leveraging the power of Artifical Intelligence (AI).

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AI for Sales

Take your sales to the next level with AI-driven insights—promoting personalized engagement and proactive decision making to help build relationships and increase revenue.

Make the benefits of AI a reality for your business

Use AI to get deep insights into the hands of your field sellers and inside sales reps for better customer engagement and decision making. Prebuilt and embedded insights reveal the best prospects and customers to focus on as well as the most impactful actions to move relationships forward, while empowering managers to improve sales and team performance.

Enable smarter selling with AI for Sales

  • Increase conversion and win rates

    Find and prioritize leads and opportunities with the highest likelihood to convert and buy based on advanced scoring models.

  • Personalize engagement

    Engage with relevance using relationship health, talking points, and next best actions based on signals from Dynamics 365, LinkedIn, and Office 365.

  • Automate sales execution

    Increase productivity with contextual prompts that suggest new records to create, such as contacts and activities, based on notes entered by sellers.

  • Connect with prospects

    Increase response rates through warm introductions from colleagues who already have active relationships with prospects as indicated by Office 365 activities.

AI for Customer Service

Build loyalty and reduce service costs with AI capabilities in Dynamics 365 for Customer Service. Get actionable insights into critical performance metrics and emerging trends, and use virtual agents to quickly resolve support issues.

Make the benefits of AI a reality for your business

Take informed action and improve the service experience using out-of-the-box insights. Empower customer service teams to easily create and deploy virtual agents in minutes.

Dynamics 365 Customer Service Insights

  • Gain comprehensive visibility

    View customer engagement patterns, human and virtual agent performance, and call center operations on multiple dimensions with interactive charts and filters. Dashboards use AI, business intelligence, and machine learning to visualize the greatest impacts on the system so you can determine appropriate staffing levels and adjust as needed.

  • Anticipate and deliver what customers need

    Enable your customer service team to discover and adapt to current and emerging trends, identify areas for growth, personalize engagement, and identify potential problem areas so issues are fixed before they impact your customers.

  • Increase operational efficiency

    Streamline your customer service with case resolution insights, backlog trends, and historical comparisons to evaluate agent performance and business impact. Use AI-driven insights to find the topics that are generating the highest volume with dashboards that update in real time, and balance agent workload so that the right calls reach the right agents at the right time.

  • Improve customer satisfaction

    Build loyalty by resolving emerging issues before they impact customers. Explore customer satisfaction (CSAT) by support channel and gain a comprehensive understanding of the factors with the most impact on CSAT scores. Use AI-driven insights and recommendations to get the most value from customer survey feedback and implement data-based improvements.


We can help you by personalising a product demo with your own sample business data to make it easy for you to take decision with confidence.


Why Dynamics Square?

A trusted Microsoft Dynamics 365 partner in USA with offices in Texas, California and presence across USA for Dynamics 365 services like upgrade, support, integration and any customization. We continually invest to keep our team, assets, relationships, delivery capability and service portfolio at their best. We are a trusted business partner and aid in growing businesses at their pace.

Microsoft Business Solutions - Dynamics Square

Talented Teams

We hire the most qualified, driven, and talented people we can find. This helps us take on challenges and tasks that other consultants can’t always handle.

Microsoft Dynamics Partner - Dynamics Square

Focused on Innovation

At Dynamics Square, we deliver creative solutions custom-tailored to each client’s unique organizational needs.

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Process and Quality Driven

Each of our projects adheres to strict guidelines, helping our teams deliver high-quality solutions for all of our clients.

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