Customer Service with Copilot in Dynamics 365 Customer Insights

Mukesh Jha is a Content Team Lead at Dynamics Square, where he leads the content strategy for Microsoft Dynamics 365 and business technology solutions. He specialises in creating research-backed, search-focused content that helps organisations understand ERP, CRM, AI agents, business applications, and digital transformation. With over 12 years of experience, Mukesh works closely with Microsoft documentation, product specialists, solution architects, and SEO teams to produce accurate, practical, and decision-focused resources. His work spans Microsoft Dynamics 365 Business Central, Finance, Supply Chain Management, Customer Engagement, Power Platform, Copilot, and industry-specific business solutions. His goal is to simplify complex enterprise technology into clear, actionable guidance that supports informed business decisions.