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Microsoft Dynamics Customer Service is referred to as the high-end solution that helps to connect, engage, and drive potential customers as well as enables them to resolve their issues in real-time. This CRM Engagement solution by Microsoft helps to automate your customer data and enables you to serve them with omnichannel facilitation. Microsoft's CRM solution is designed to automate customer service processes, streamline customer data, and serve them the timely solution they anticipate.
To install Dynamics 365 Customer Service, you are required to install it manually using your instance. Also, make sure to assign user roles before your users start using the newly installed and configured system.
Here are the steps to be followed while installing Dynamics 365 Customer Service:
Dynamics 365 Customer Service is configured and facilitated with several key features to ensure a seamless customer service experience. Here is a glimpse of a few widely used yet vital features of Microsoft's Customers Service solution: