Microsoft Dynamics 365 AI

The tool ensures to offer insights on sales to help boost up sales and grow in profitability.

• Offers a detail on the type of effiective communication methods with the customers
• Priorotizes the leads that are more likely to convert into potential customers
• Real-time notifications
• Provides a customer relationship health score to understand your customer service better

• Helps you understand the customer suport score
• Points out the problems areas and shows options to resolve them
• Ensures a boost in customer satisacion by highlighting areas of improvement
• Analyzes dashboards of customer satisfaction, resolutions, and cases
• Offers a visual of the interaction pattern of the customers and the agents

• Maintains customer data in a secured way to boost up the reliability of the customers
• Integrates the Microsoft Dynamics 365 AI apps with other applications too to offer a detailed insight on the dashboard
• Enables responding to the customers with a proper flow yet faster
• Coming up with new customer segments and creating insights about them
• Offering already existing templates

• Apart from the insights related to customer support, the tool also offers insights related to products
• Identifying problem areas and suggesting proactive repairs for the same
• Maintains quality by offering regular scope for continuous improvement
• Helps in product planning and analysis
• Insights about the products that are more famous among customers and what are not

• The need and demand among the customers
• Detailed knowledge about the actions taken by the competitors
• Track activities that are happening within the industry
• Check out major events that are taking place

Once you check out the tool in detail, you can come across many other insights such as that of commerce, supply chain, human resources, and many others.