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Microsoft Dynamics 365

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Microsoft Dynamics 365

What is Dynamics 365?

In 2016, Microsoft launched Dynamics 365, a next-gen integrated solution for all Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) needs, by merging Dynamics AX and the Dynamics CRM application. Microsoft Dynamics 365 is a unique all-in-one suite of cloud-based business apps/software modules that cater to changing trends, dropping the need to choose different ERP & CRM apps for your crucial business operations.

With D365, you move your business towards more standardized and consistent database schematics - today's need. Moreover, the Common Data Model allows you to integrate Dynamics 365's different modules with other Microsoft Business Apps (Power BI (Business Intelligence), Power Apps, Outlook, Teams, and more) as well as any other app using a standard API (Application Programming Interface).

Why you should implement Microsoft Dynamics 365:

  • Connecting data, business ops, and people for advanced business growth.
  • Making progressive/smart decisions using built-in AI (artificial intelligence), advanced analytics, and guided action suggestions for enhanced sales.
  • Leaning more towards adapting the app for your needs rather than altering the business processes/methods.
  • Options to integrate most applications with the existing ERP/CRM systems or customize with Microsoft Power Platform.
  • Availability and access to several business apps through Microsoft's AppSource - a platform like Google Play Store or Apple's App Store.
  • Opportunity to modernize your business by incorporating Microsoft Cloud, Azure services, mixed reality, AI/ML, social, and mobile capabilities for progressive business innovation.
  • Ease of access; users can run through a web browser and a working internet connection, whether on mobile or desktop devices.

Microsoft Cloud and Azure services have dropped the necessity of installing software on-premises. So, get your ERP/CRM app deployed on the cloud within a few months and start making an impact.


Why is Dynamics 365 the best choice for SMEs/SMBs?

For small and mid-sized businesses, stability and sustainability are at the top of the priority list. Next, they not only want to be relevant but want to thrive. For that, they need one of the most efficient business management solutions available in the marketplace - Microsoft Dynamics 365. It is a powerful collection of cloud-based software modules and add-ons for all requirements related to ERP and CRM. Start seamlessly managing your finances, sales, purchases, inventory, manufacturing, human resources, and more.

Also, it is more flexible to extend the better support to end-users on time, whether they belong to manufacturing or after-sales service. Microsoft Dynamics 365 is the best business software that consists of modern CRM and ERP modules capable of building, deploying, and supporting advanced ERP and CRM features.

Features of Dynamics 365 that speak only results:

Take advantage of increased overall efficiency - up to 2x with D365's user-friendly functions & features available in different modules like Customer Engagement, Customer Service, Sales, Finance, Operations, Human Resources, Field Service, Project Service Automation, and Marketing.


Built-in analytics combines transactional and analytical information on one screen, serving a specific business purpose. Business apps under Dynamics 365 come with built-in analytics to provide actual data insights related to finance, accounting, and customer behavior. If apps are integrated with Microsoft Power BI, you will have deeper data for analysis, visualization, and hence smart decision-making.


Microsoft Dynamics 365 makes managing and storing data easier and more secure. As a result, Microsoft makes sure that data is shared with the right people at the right organization. No data leaks at any cost.


Support Scheduling is an essential solution for growing organizations to schedule customer support. Customer issues and requests can be managed centrally. Moreover, it uses the calendar to schedule the request using the required information. It allows employees to schedule meetings on time, making support convenient for everyone.


Microsoft Dynamics 365 provides seamless integration not only with Outlook but also with other Microsoft business apps such as Teams, Excel, Microsoft .NET framework, web services, and Power BI, making communication effortless and on time. It helps employees to manage clients' data and provide the desired solution.


Personalized interactions using a unified view of customer activity provides your employees with customer journeys to deliver better services. Also, with visualized data, it becomes easy to engage customers at the right time.

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Power Up All Your Business Ops with Dynamics 365 Capabilities

As a leading Microsoft Gold Partner, Dynamics Square offers you a wide range of Microsoft-related services and products, including cloud services, software applications, solution deployments, and dedicated support.

Get Your Business to New Heights with Microsoft Dynamics 365 Apps

Dynamics 365 Apps are designed and developed to go beyond just meeting the needs of small, medium, and large businesses. This complete suite of advanced business apps offers subscription-based apps and introduces industry-first plans that embrace the cross-functional way - today's requirement that organizations and employees are required to deliver customer-oriented services.

Dynamics 365 Business Central

D365 BC is a comprehensive business management solution designed specifically for small to medium businesses. Dynamics 365 Business Central simplifies processes, helps you make smart decisions, and accelerates overall growth of your business.

Dynamics 365 Supply Chain Management

Enhance profitability by connecting supply chains and streamlining operations with Dynamics 365 Supply Chain Management. Utilizing modern digital technology and agile practices, you can improve your inventory management, vendor management, planning, production, warehousing, and transportation processes.

Dynamics 365 Sales

The rules of the game are changing for today's buyers. They need to have frictionless transactions to have an enjoyable experience. However, that's not enough. Deliver unique experiences that build trust with your buyers. Go beyond transactions and interactions. Use Dynamics 365 Sales to completely transform the sales experience.

Dynamics 365 Finance

Modernize and automate your global financial operations with Dynamics 365 Finance. Drive business growth by monitoring real-time performance, predicting future outcomes, and making data-driven decisions.

Dynamics 365 Customer Engagement

Start personalizing your communications with your customers by understanding your customers. Dynamics 365 Customer Engagement combines enterprise-grade system data with behavioral, transactional, and demographic dimensions to create meaningful customer insights. With these insights, you can perform trend identification and provide your customers with an omnichannel digital experience for marketing, advertising, and reporting.

Dynamics 365 Customer Service

Empower your sales teams to provide customer loyalty with streamlined data and unified technology in a single customer service platform. Build your brand affinity by delivering seamless personalized experience with Dynamics 365 Customer Service.

Where does Microsoft Dynamics 365 Data get Stored?

Today, data safety is the primary concern for all business owners. After all, it's about building strong relationships with existing customers and attracting potential ones. Microsoft is increasingly investing in strengthening Dynamics 365 versions, which are:

  • Dynamics 365 Business for small businesses
  • Dynamics 365 Enterprise for large industry

Thus, based on your industry type and data storage facility from Microsoft Cloud & Azure services, you have the following data storage options:

  • Microsoft Dynamics online servers
  • Hosted Server (to store data on-premises or using private servers)

The Hosted Server costs you high compared to Microsoft's online servers. It is because setting up the on-premises or private servers costs you a ton of money and infrastructure, leaving loopholes for third-party attackers. Whereas Microsoft Azure ensures the safety and security of stored data and its transactions with strong encryption for the Microsoft Dynamics 365 Online Servers. No need to worry about data safety. Microsoft has one of the strongest secure cloud networks.

Microsoft Dynamics 365

How much is Microsoft Dynamics 365 Licensing and Cost?

Microsoft offers flexible pricing plans for Dynamics 365 Apps. You can opt for ERP or CRM, or the mixed capabilities of both solutions. Further, you can pay for selected apps despite owning the full CRM or ERP solution. The Dynamics 365 suite of business apps include Finance, Supply Chain, Project Operations, Marketing/Retail, Human Resource/Talent Acquisition, Sales, Customer Service, Field Service, Project Service Automation, Customer Service, Customer Engagement, and Power Apps.

Contact Dynamics Square for the latest details on Dynamics 365 about licensing and cost. Or you can download our comprehensive guide on pricing and licensing for different apps under Dynamics 365 suite.


Looking to implement Microsoft Dynamics 365 Business Apps?

Get Your Microsoft Dynamics 365 Implemented the Easy Way with Dynamics Square

We are a certified Microsoft Gold Partner; we offer you innovative and business-driven solutions along with seamless experience in upgrading/implementing Dynamics 365 modules without losing your existing data and business processes.

Trustworthy Partner

A Partner You Can Trust

Trust is the cornerstone of building strong relationships. We do not comprise with that. Our experts are exceptionally talented and have diverse experience in delivering on-time deliveries. With a team of 135+ Microsoft Certified Professionals, we are serving 350+ clients across the globe and adding more every year.

Trustworthy Partner

End-to-End Training

Our consulting and implementation services help you understand your existing and new systems effectively. We help your employees adapt to new features and functions with ease for smoother operation flow.

Off-Hours Support

Best Customer Support

With our 11+ years of industry experience and dedicated 24/7/365 support for the upliftment of small and mid-sized businesses, we provide you with 99% satisfaction via any-time support.

Have you got questions about Microsoft Dynamics 365?

Click through to our FAQ for the best answers!

Microsoft Dynamics 365 helps you manage customer relationship management (CRM) and enterprise resource planning (ERP). This modern suite of business apps uses other productivity applications and artificial intelligence tools for advancing your business growth.

Microsoft Dynamics 365 consists of different apps that can be deployed on the cloud and on-premises. MSFT D365 is a product suite that has functionality covering CRM (front-office or for outbound purposes) and ERP (back-office or inbound process management). Microsoft began developing these apps in the 80s. Since then, ERP and CRM apps have evolved into various versions.

Microsoft 365, formerly known as Office 365, provides web, desktop, and mobile apps such as Outlook, Word, Excel, PowerPoint, and OneNote for communication and documentation, while Dynamics 365 is a multi-language, multi-currency ERP software - available for both on-premises and on the cloud.

Both Salesforce and Microsoft Dynamics 365 are similar. And both have expansive platforms full of CRM and ERP tools that give you 360-degree business management support and assist you in improving all your business operations.

Dynamics 365 is a SaaS-Software as a Service. Microsoft Dynamics CRM, Office 365, and Dropbox are popular examples of SaaS-based services.

Microsoft is known for making applications easy to use. Not only is Dynamics 365 simple to implement, but users can also use it in the cloud or a hybrid cloud setting. For business owners, it provides the following benefits:

  • Scalability.
  • Built-In Analytics.
  • Data Privacy.
  • Save Money.
  • Customization.
  • Better Customer Service Experience.
  • Integrates with Microsoft Products.

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