Are AI agents included in my Business Central license, or is there an extra cost?

The Sales Order Agent and Payables Agent are available to Business Central online customers, but running them consumes Copilot Credits, which are billed separately through a prepaid or pay-as-you-go model. Budget for credit consumption as a variable operating cost tied to transaction volume.

Can an AI agent post a transaction without anyone reviewing it?

No. Both generally available agents create draft documents, a sales quote, order, or purchase invoice, that require human review and approval before anything posts. Neither agent makes irreversible financial changes on its own.

Do I need Business Central online, or does this work on-premises?

AI agents are available only to Business Central online customers as of the 2026 release wave. There is currently no on-premises equivalent.

How is an AI agent different from Copilot in Business Central?

Copilot is conversational: you ask it a question or give it a prompt, and it responds. An agent is autonomous: it watches for a trigger, such as an incoming email, and acts on its own, producing a draft for your review without being asked each time.

Can we build a custom AI agent for a process that isn't sales orders or payables?

Yes, through the Agent Designer, which lets organizations prototype and test custom agents tailored to specific processes. As of the 2026 release wave, this design experience is in public preview, meaning it is available to try but still evolving.

What is the biggest mistake businesses make when rolling out AI agents?

Turning an agent loose on full volume across every mailbox on day one. Starting with a single vendor group or a subset of sales requests, and reviewing drafts closely for the first few weeks, builds the internal trust needed for a wider rollout.

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Awanish Kumar Published: Oct 27, 2025 Updated: Jul 22, 2026 17 mins read Business central

Awanish Kumar

Awanish Kumar is a content writer specializing in technology, SaaS, and digital transformation. With expertise in Microsoft Dynamics 365, ERP systems, and CRM strategy, he creates insightful content that helps businesses understand and adopt modern enterprise solutions. His work spans industry insights, thought leadership, blogs, and marketing content designed to simplify complex technology topics for decision-makers. Awanish focuses on translating complex business and technology concepts into clear, actionable content that supports informed decision-making and successful digital transformation initiatives.

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Microsoft has officially revealed to come up with a new set of features and functional capabilities with Dynamics 365 Business Central 2022 Wave 1 starting from April 2022 through September 2022.

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Maximize your business potential by upgrading your Navision/NAV/Dynamics NAV to Microsoft Dynamics 365 Business Central - an all-in-one cloud-based ERP solution for businesses of all sizes.

AI Agents in Business Central: The Complete 2026 Guide to Agentic ERP

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