Divya Goyal

Divya Goyal is a Dynamics 365 CRM Techno-Functional Consultant with experience in designing, implementing, and optimizing Microsoft business applications across sales, customer service, and business process automation initiatives. She specializes in bridging the gap between business requirements and technical solutions, helping organizations streamline operations and improve customer engagement through the Microsoft Power Platform and Dynamics 365 ecosystem. Her expertise includes solution design, business process analysis, customizations, integrations, workflow automation, model-driven applications, Power Automate, Power BI, JavaScript web resources, plugins, PCF controls, custom APIs, and system integrations. Divya has successfully delivered projects involving Dynamics 365 Sales, Customer Service, Business Central integration, Customer Voice, and Dataverse solutions. With a strong blend of functional consulting and technical development skills, she focuses on delivering scalable, user-centric solutions that drive business efficiency and digital transformation.